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On this page
  • SLA Violation Review
  • Review Violations
  • Export to Spreadsheet
  • Issue a Refund
  1. User Guide
  2. Products & Pricing

SLA Violation Review

Last updated 9 months ago

SLA Violation Review

  1. After clicking on the Violation Reviews Link, the Violation Reviews dashboard appears (Figure 1).

Review Violations

  1. To view the Violations for a Product click on the Review Violations button` in the grid (Figure 2)

  2. The Review Violations modal shows the Violations for the Product as well as the SLA Definition the Violation is associated with (Figure 3).

  3. Use the button on each Violation record to mark the Violation as reviewed.

Export to Spreadsheet

  1. To export the table to a spreadsheet, identify the button next to the detail button (Figure 4).

  2. After pressing the button, a CSV file will be downloaded.

Issue a Refund

  1. To Issue a Refund, click on the "Issue Refund" button at the top right of the screen (Figure 5).

  2. After pressing the "Issue Refund" button, a form appears with all the necessary details for a refund (Figure 6).

  3. Fill in the necessary inputs. All options are required.

  4. Click on "Save" and the refund will be issued.

Figure 1. SLA Violation Reviews dashboard
Figure 2. Review Violations button
Figure 3. Review Violations table
Figure 4. Export Button
Figure 5. Issue Refund Button
Figure 6. Issue Refund Form