Get Support

How to reach Revenium support, and what to include.

For help with your account, an integration, or unexpected data, contact support at [e-mail].

To get a fast answer, include:

• What you were doing and what you expected to happen.
• The affected agent, product, or subscriber, and the time window.
• Any request or transaction identifier from the Transaction Logs.
• The integration path in use: SDK, OTLP, API, or a provider connection.

Before you write in

Many questions are answered directly in the docs:

• Setup and connection steps: Quickstart.
• Throughput limits: Rate Limits.
• Why a number looks wrong: Debug Logs & Traces.
• What creates a charge: What Generates Charges.

For commercial and packaging questions, see Talk to Sales and How Pricing Works.